Shipping, Returns and Refunds policy

Our integrity is very important to us and we’ll always try our best to do the right thing. If you have any doubts or questions about your rights as a buyer, get in touch with us.

Shipping

Our products are shipped using the following carriers: EMS (Latvian post).

It is Materia Bike’s policy that all orders will be shipped within three business days after receiving payment.

Shipping times may vary based on the customer’s location, order volume, product availability, inclement weather, peak seasons and annual holidays. Please allow 2-4 weeks to receive your shipment.

Special shipping instructions must be communicated at the time of order. The customer is responsible for additional services that are not covered under prepaid freight; including but not limited to:

  • Inside delivery
  • Lift gate service
  • Redirection (address change)
  • Residential delivery
  • Call notifications
  • Sorting and Segregation service (Lumper Fee)
  • Guaranteed time delivery services
  • Redelivery

Additional services will be added to the invoice or billed at a later date.

Delivery

Inspect your shipment at the time of arrival. Make sure to notate any damaged or missing items on the bill of lading (delivery slip). Remember to review before you sign.

If you have any questions regarding any of these policies, or need further clarification, please feel free to contact us at info@materiabikes.com.

 

Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@materiabikes.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@materiabikes.com and send your item to: Ezermalas iela 13k 2-22, Riga, RIX, LV-1014, Latvia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping returns

To return your product, you should mail your product to: Ezermalas iela 13k 2-22, Riga, RIX, LV-1014, Latvia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.